Frequently Asked Questions

We’ve compiled answers to the most common queries about our product, policies, and processes to make your experience smooth and hassle-free. If you don’t find what you’re looking for, feel free to reach out to us—we’re always here to help!

What is A-Sonne heliostat?

A-Sonne, the natural sunlight heliostat that brings sunlight right where you need it, throughout the day. It’s designed precisely to maintain the balance between natural light enhancement and energy efficiency, providing well-lit environments without increasing your carbon footprint.

Does the product contain batteries?

No, the product does not contain any batteries or ACCU. Our design prioritizes sustainability and eco-friendliness, ensuring that the product aligns with environmentally responsible practices. By eliminating the need for batteries or mechanical actuators, we aim to reduce electronic waste and promote a cleaner, greener future.

How does a heliostat work?

A heliostat is a device that uses a mirror to reflect sunlight toward a specific location. It works by automatically adjusting the mirror’s angle to track the movement of the sun throughout the day, ensuring that sunlight is always directed to your desired spot. This helps maximize sunlight exposure and can be used for various applications like solar energy or lighting in those area of house where sunlight does not reach normally.

Where a portable heliostat can be used?

In particular, you can bring sunlight into a dark gloomy spot, where usually no sun goes to. A portable heliostat can be used in various outdoor settings where sunlight is needed or can be redirected. Some common applications include solar energy generation, outdoor lighting, gardening, and agriculture. It can also be used in remote areas to provide lighting or power, or in research and development projects requiring controlled sunlight exposure. Its portability makes it ideal for camping, off-grid living, or any location that can benefit from consistent solar tracking.

Can the heliostat work on cloudy or rainy days?

A heliostat relies on sunlight to reflect and direct light to a specific target. On cloudy or rainy days, if the sunlight is insufficient, the heliostat will remain in its “waiting position” where the horizontal motor is set at a 90-degree angle, and the vertical motor stays at a 45-degree angle. The heliostat is designed to smartly detect low sunlight conditions and adjust its position accordingly. It will continue in the waiting position until it detects enough sunlight.

Is the device fully solar-powered? (AS1-304)

The device is not solar-powered; it requires an external power source that is plugged into the power grid. It operates on minimal power (5V DC), consuming about the same amount of energy as a mobile phone. This makes it energy-efficient while ensuring consistent performance without the need for a complex solar power setup. 

However, we are considering offering product variations with solar power capabilities based on customer demand. If you believe adding solar power would be beneficial, please feel free to reach out to us with your feedback. We value customer input and are always looking for ways to improve our products.

How much sunlight does the heliostat need to function properly?

The heliostat requires direct sunlight to function at its best. On clear, sunny days, it will operate efficiently and track the sun throughout the day. However, on cloudy or overcast days, the heliostat may not be able to perform optimally. If the sunlight is insufficient, it will remain in a “waiting position” until conditions improve, such as when the sun reappears or during sunrise and sunset. In short, the heliostat works best under direct sunlight but is designed to adjust its position based on available light.

Can the heliostat automatically track the sun all day?

Yes, the heliostat automatically tracks the sun throughout the day, adjusting its position to ensure optimal sunlight reflection. However, it has some limitations: both the sun and the target must be within a 180-degree range of the horizontal motor’s movement for it to function properly.

How far can the heliostat reflect sunlight?

The heliostat is designed to reflect sunlight accurately within rooms that are 5-6 meters deep. However, the light can be reflected over a longer distance, and it can easily reach up to 20 meters without any issues.

How easy is it to set up the heliostat?

Here’s a step-by-step guide for the heliostat setup and adjustment process:

  1. Assemble the Base: After receiving the product, begin by assembling the base of the heliostat.
  2. Place the Unit: Position the heliostat in a sunny area where it can receive direct sunlight throughout the day.
  3. Power Connection: Plug in the USB cable to ensure the heliostat receives enough power to function.
  4. Start the Heliostat: Press the power button. The heliostat will automatically adjust and reflect sunlight to its default home position.
  5. Sun Detection: The heliostat will scan for sunlight and make beep once it finds it.
  6. Adjusting the Mirror: If the sunlight is not directed where you desire, you can use the joystick to move the mirror. Ensure the mirror is stable before adjusting.
  7. Redirecting Sunlight: Move the mirror until the reflected sunlight reaches the desired location in your room.
  8. Locking the Position: Once satisfied, gently press the joystick inward. You’ll hear a click sound, confirming the new position is locked.
  9. Tracking the Sun: The heliostat will automatically track the sun and redirect sunlight to the locked position throughout the day.
  10. Relocation Reminder: If you move the heliostat to a different location, you’ll need to repeat these steps to set the new target position.

This process ensures that the heliostat always reflects sunlight to your desired spot. Get more details about the product here.

 

Can the heliostat be mounted on the roof or walls?

The standard version of the heliostat is designed with a heavy base to remain stable on a flat surface. However, a mounting option is available for balcony installations. For roof or wall mounting, please reach out to our team for more information and customization options.

Does the heliostat require any special tools for installation?

No special tools are required for the installation. You can set up the heliostat using just your bare hands. It’s that simple and user-friendly!

Do I need to recalibrate the heliostat regularly?

The heliostat adjusts itself automatically based on the sun’s position. If you use the A-Sonne Heliostat in the same position, there is no need to recalibrate it. Even if electricity is temporarily unavailable, the product will remember the last saved position and resume its function without needing recalibration. However, if you move the unit to a new location, you’ll need to go through the setup process again to ensure accurate sunlight redirection.

Is the heliostat weatherproof?

The heliostat is designed for home use or balcony installation, but it should not be exposed to direct rain or water. While it is built to withstand outdoor conditions, it is recommended to keep the unit in a dry, sheltered area to ensure optimal performance and longevity.

What maintenance does the heliostat require?

The heliostat requires very little maintenance. No oiling or lubrication is needed. Simply ensure that the unit is kept clean and free from debris. Regularly check the mirrors for dust or dirt buildup and gently wipe them with a soft cloth. The product is designed to function reliably for long time. Avoid exposure to excessive moisture to preserve its longevity.

If you didn’t find what you were looking for, don’t worry—we’re just a message away! Head over to our Contact Us page, and let us know how we can assist you.